Vouchers

We purchased our monthly groceries on the 25th February 2016. We redeemed the vouchers for certain products from the phone app, and when we got to the counter to pay, the vouchers were not active as apparently the system was down. We then spoke to the Manager, Mandy, who would look into it and let us know when we could claim the funds back. She took our details, but is still to let us know. We contacted Mandy a couple of days later, and was told yet again that we will be informed, but nothing. I then went to the store on 17 March 2016 and spoke to the acting manager, Lizel, as Mandy was on study leave. I was also told that we will be contacted after leaving 2 telephone numbers for her to do so, but nothing has happened to this day.<br> This is almost a month down the line and no resolution to our situation. Extremely Poor Service from this store, and we will thus not be doing our monthly spend with Pick n Pay as a company.