TS
Tammy S

1 reviews | Active since Dec 2017

04 Dec 2017, 12:24

VOUCHER THAT DOESN'T WORK!

I fought the crowds at the relaunch of the revamped Pick 'n Pay Hypermarket by the Sea on Saturday 2nd December 2017 and because I spent more than R1000 I was given a R100 off voucher. I then went to the bottle store on the same day to be told "sorry we off line and you can't use your voucher". Fine so l left it and so when I went to the Puck 'n Pay at the Crescent to buy a few extras I again tried to use my voucher only to be told there's an error with the voucher and it won't load? SERIOUSLY!!!! What use is a voucher that is more hassle than it's worth? To add insult to injury it has an expiration date so will again need to fight the crowds and attempt again a 3rd time to use this R100 voucher. Pathetic really for such a HUGE retailer.

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Replies (2)
Pick n Pay
Pick n Pay's reply04 Dec 2017, 15:21
Official

Good day Tammy,

Thank you for taking the time to write to us.

Kindly note that the voucher is only valid for PnP Hyper By The Sea and can be redeemed between the 01/01/2018 till the 31/01/2018.

Apologies for any inconvenience caused.

Kind Regards

Anwar Mooideen

01/01/2018 till the 31/01/2018

Best regards,

TS
Tammy S's update04 Dec 2017, 15:26
Reviewer Update
Nowhere on the voucher does it state only to be used at the Pick 'n Pay Hypermarket by the Seas, it does state available at all pick 'n Pay Stores? I tried to use it at the bottle store at the Hyper by the Sea the same day and they were offline. Now I have to spend another R100 minimum and drive back to the hyper by the seas due to their issues which at this time of year is unacceptable! Kindly make another plan to load this R100 onto my smart shopper card to be used at any Pick 'n Pay store before 31.01.2018