SM
Sprat M

1 reviews | Active since Apr 2015

25 Jun 2015, 14:20

Vodacom Internet Sim Card Purchase

I enterred the Pick n Pay Norwood Mall store with my business partner and friend at approximately 13:00 on the 24th of June 2015 attempting to purchase a Vodacom Internet Sim Card. I initially went to the appliance section and was referred tp the front of the store where the cellphone kiosk is situated, I gladly moved towards there and noticed that there was an elderly black man in security uniform following us in the store. We ignored him and proceeded towards the cellphone kiosk where we were assisted by Nicky Galeni in choosing a provider and the different options available, we then opted for a vodacom package and were requested to produce Rica documentation, which we did. Surprisingly, the modem and sim card were not opened but my documents were taken by \Nicky and Company". We asked Nicky if he was working under pressure as we noticed many security personnell hovering around us"

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Replies (1)
Pick n Pay
Pick n Pay's reply25 Jun 2015, 14:37
Official
Hello Mastakova,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***