FF
Filia F

1 reviews | Active since Jul 2011

12 Aug 2019, 17:58

Vivo cookware promotion

I am another one of those people who have 80 stickers, only to be told there is no stock of this promotional item. It is irresponsible and it looks like false advertising. If you have x-amount of stickers, you should make sure that you have x-amount of product to cover them. On Saturday, the 3rd August, when I tried to redeem the stickers, I was told that there was no stock and to come back. On Saturday, the 10th August there was once again no stock and was told to "come back on Monday". Today is Monday, I went out of my way to go to the store, only to stand in a line with a very harassed employee trying to help people fill out DOZENS of pages of forms of items that are not available. Still no stock, it seems. I felt quite sorry for your staff member, PnP! Feel free to contact me and present me with the cookware.

0
Replies (2)
Pick n Pay
Pick n Pay's reply13 Aug 2019, 10:46
Official
Good day Filia, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team 
FF
Filia F's update17 Sept 2019, 18:31
Reviewer Update
It is now the 17th September and I still haven't got my cookware. The manager kindly contacted me the day after I originally posted this review that the cargo was stuck in Durban harbour. Still stuck? I think that Pick 'n Pay are hoping that I will forget about about this - NOT!