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Percis M

1 reviews | Active since May 2017

11 Sept 2019, 13:09

VERY VERY POOR CUSTOMER SERVICE

Today I went to Pick 'n Pay in Limpopo mall to buy Closemeyer ****** and Honey tea.On the shelf it says it's R25.99 and when i get to the till point it's R36.99 Kgabo Moloko didn't call her supervisor to go and check the price I had to go and check it again for myself and when i brought the price with me she tells me that I wasn't supposed to do that it's the supervisor's duty to do that.The supervisor didn't greet me,he called me with attitude to show him where the tea is situated in the store.He said he can't change the price because it's a different barcode.He didn't apologize to me for the wrong price being there his name is Galane which I was told by Kgabo Moloko(I got the name on the slip).Both of them were not wearing name badges I had to ask the teller what was the supervisor's name? Its high time you dealt with such behaviours because your company is losing customers because of the attitude we're getting from the people you hire. I'm really disappointed because I grew up buying from your store and I'm a huge fan of your products.But the customer service I'm getting from your stuff members lately is pushing me away.

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Replies (1)
Pick n Pay
Pick n Pay's reply12 Sept 2019, 10:12
Official
Good day 
  
Thank you for taking the time to address your concerns with us.    
Please accept our apologies for the bad shopping experience.  
   
We would like to thank you for your valued feedback, kindly be advised that  We are busy addressing this with the management & Regional team. Correspondence to your complaint will be done via this team.  
  
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.   
  
Kind Regards,   
Pick n Pay Team