Very upset customer

I am so tired of repeating myself with the collections department for Pick n Pay so maybe this will make you so something about the statement I've been requesting for the past couple of months.

I have been handed over to a collections department even though I have been making payments to my account timeously. Because Pick n Pay has no record of my payments, I just get handed over without even a call or an email for me to send my proof of payments to. If that's not worse enough, I am still awaiting a statement from the collections department that has not been getting my payments that I have BEEN making on my Pick n Pay store Account, yet collection costs keep increasing and I keep getting calls from the collection department. Every time I ask for a statement, nothing gets emailed to me yet I keep getting called for the same issue over and over again. How am I supposed to rectify the account without proof of my payments.

Can I please get feedback ASAP this has been going on for far too long. Quick to do collections and increase costs but you guys take your own damn time sending my statement.