Very Upset by Poor Service and Lost Smartshopper Points!

I went to Pick 'n Pay Linton Grange in Port Elizabeth to buy some airtime and play the Lotto. When I presented my smartshopper card to the cashier she said they no longer give points for airtime. I was very surprised by this as I always used my smartshopper card to buy airtime and obtain some points.

In addition, the cashier was rude and her behaviour towards me was really disgusting as she just threw the airtime and till slip down and did not say anything afterwards so I really felt disrespected by that. I just wanted to mention how disappointed and upset I am that I did not gain any smartshopper points and for the poor service I got. I also am very disappointed that Pick 'n Pay did not inform customers on any platform that smartshopper points will not be gained from buying airtime assuming this is actually the truth or the cashier just did not want to take my smartshopper card!