oT
occasio T

1 reviews | Active since Sept 2014

14 Jun 2016, 19:47

Very unproffessional and shocking!

<p>Last year 2015 i bought a pick n pay branded electronic kettle which lasted me for 6 months,when i took it to the shop,i had a hustle to get it exchange because i lost the proof purchase.after checking my points card,they exchanged the kettle,when i requested a new slip as my warrany they refused and instead wrote the date on the packaging which was 23/06/2015,which was a shock to me as ive never seen anything like that in retail.</p> <p>Last week friday i took the kettle back as it does not come on,the lady on the helping desk told me to get a new one but a different brand and not pick n pay branded,i went and fetched a different one and was also buying some baby stuff for my son,as soon as i stepped for payment the old madala guy who gave me grief last year came and he remembered me very well and told me that the warranty expired in march and the 23th of june was just the exchange date,he said the warranty for all kettles is 6 months,i know by law its one year,</p> <p> </p> <p>My story does not end there,he called the manager who came and told me that my warranty ended in march and in a very rude way,she even told me to take a picture of her and her name and take the matter to wherever i want,i took the pictures and willing to post them on your facebook page</p> <p>Retail is detail,but clearly your managers and sales team dont know about that and writing a date on the box,which i have pictures as well is retail *****,</p> <p> </p> <p>I left the kettle at your store at park meadows,i want it fixed or replaced,for more details my contact number is ********** </p>

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