Very unhappy customer

I placed a order on Wednesday morning(25/03/2020) for collection at your Boksburg branch on Saturday(28/03/2020) between 3pm and 4pm. I phoned the branch on Saturday morning and spoke to a very rude lady named Jenny. I asked her if my order would be ready for collection as I was coming from brakpan to fetch it, she told me that If the website said it would be ready, then it would be ready.

I arrived at the boksburg branch at 3:10pm, and was told to talk to Webster, who then informed me that all online orders were suspended on Friday morning, and clients were informed ( he too was quite rude and not very helpful). I explained to him that the R2784.69 had already been taken off my account and I was not notified at all.

I as a client of Pick N Pay am extremely disappointed and unhappy with the service that I received (or not received) especially in this extremely difficult time....... Pick n Pay advertises convince, but I was inconvenienced by driving all the way from brakpan to boksburg in a lock down and then still having to spend time and more money to get the items that I needed because my order was not given to me.

On a side note, not one staff member at the boksburg branch had masks, gloves or sanitizer....... This is shocking!

As of today (31/03/2020) after sending numerous emails and attempting to phone the call center, I have not received any response from Pnp and I still have not received my money back.......