FA
Florina A
1 reviews | Active since Nov 2018
18 Sept 2019, 12:58
Very unfriendly Customer Service
Got and email from PnP customer care for the following: Your bank has noticed a discrepancy between the billing details provided to us with your order - and the cardholders details used for payment. I called PnP Online helpdesk to query but they are so unfriendly. As a customer, I have the right to ask questions and on top of it, I was put on hold, cut off had to call back and placed on hold for while again. Very unprofessional and I will ensure that our company no longer uses PnP's service due to this poor attitude from your consultants.
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Pick n Pay's replyOfficial
19 Sept 2019, 13:45Good day Florina,
Thank you for choosing Pick n Pay and taking the time to address your complaint with us. Please accept our apologies for the delay in response and for any inconveniences caused to you. We view this incident in a very serious light, we have addressed this with our Online Management Team and have been advised that due to technical difficulties experienced on 13.09.2019 and 14.09.2019 many customers did receive the incorrect notification.
Our Online Team sincerely apologies for the inconveniences caused to you and have advised that the technical error has since been rectified.
The call centre management team will address the consultants with regards to your other complaints. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to address your complaint with us. Please accept our apologies for the delay in response and for any inconveniences caused to you. We view this incident in a very serious light, we have addressed this with our Online Management Team and have been advised that due to technical difficulties experienced on 13.09.2019 and 14.09.2019 many customers did receive the incorrect notification.
Our Online Team sincerely apologies for the inconveniences caused to you and have advised that the technical error has since been rectified.
The call centre management team will address the consultants with regards to your other complaints. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply19 Sept 2019, 13:45
Official
Good day Florina,
Thank you for choosing Pick n Pay and taking the time to address your complaint with us. Please accept our apologies for the delay in response and for any inconveniences caused to you. We view this incident in a very serious light, we have addressed this with our Online Management Team and have been advised that due to technical difficulties experienced on 13.09.2019 and 14.09.2019 many customers did receive the incorrect notification.
Our Online Team sincerely apologies for the inconveniences caused to you and have advised that the technical error has since been rectified.
The call centre management team will address the consultants with regards to your other complaints. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to address your complaint with us. Please accept our apologies for the delay in response and for any inconveniences caused to you. We view this incident in a very serious light, we have addressed this with our Online Management Team and have been advised that due to technical difficulties experienced on 13.09.2019 and 14.09.2019 many customers did receive the incorrect notification.
Our Online Team sincerely apologies for the inconveniences caused to you and have advised that the technical error has since been rectified.
The call centre management team will address the consultants with regards to your other complaints. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team