BS
Boifang S
1 reviews | Active since Sept 2013
18 Mar 2021, 13:21
VERY STUPID AGENT
I have never came across such a rude call center agent who does not know the difference between being rude and paraphrasing... Instead she does no have Customer Service Skills and argues with customers on call... Well pick n pay must train the staff member especially call center etiquette and general customer service skills... Especially a girl named Siphokazi in the smartshopper Division who does not have proper listening skills and has a nerve to argue with me... Very stupid
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
18 Mar 2021, 13:36Good day Boifang,
Thank you for taking the time to address your concerns with us
We are sorry about the the experience you had when dealing with our agent. We can assure you that this feedback will be provided to the agent involved to ensure that our customer service is always at an acceptable level.
We certainly strive to leave our customers with a positive impression of us when communicating via our different channels.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
Our Contact number is ***or Chat to us ***
Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us
We are sorry about the the experience you had when dealing with our agent. We can assure you that this feedback will be provided to the agent involved to ensure that our customer service is always at an acceptable level.
We certainly strive to leave our customers with a positive impression of us when communicating via our different channels.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
Our Contact number is ***or Chat to us ***
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply18 Mar 2021, 13:36
Official
Good day Boifang,
Thank you for taking the time to address your concerns with us
We are sorry about the the experience you had when dealing with our agent. We can assure you that this feedback will be provided to the agent involved to ensure that our customer service is always at an acceptable level.
We certainly strive to leave our customers with a positive impression of us when communicating via our different channels.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
Our Contact number is ***or Chat to us ***
Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us
We are sorry about the the experience you had when dealing with our agent. We can assure you that this feedback will be provided to the agent involved to ensure that our customer service is always at an acceptable level.
We certainly strive to leave our customers with a positive impression of us when communicating via our different channels.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
Our Contact number is ***or Chat to us ***
Kind regards,
The Pick n Pay Team
Best regards,