1 reviews | Active since Apr 2013
Very poor service from Pick n Pay Online
I ordered R 942.60 worth of goods online. On Sunday 4th I received an sms from FNB to say the above amount was paid to Pick n Pay Online. I went to collect my order from Tableview branch on 5 Feb, however, some of the stock I had ordered was not available. I was presented with an invoice to the amount of R 771.00. I asked where is the difference in what I had paid and the manager was at a total loss. I got a long explanation about how they hold the money and then the diff is refunded. ????????????????? I then emailed Pick n Pay Online on the 6th asking about the refund of the difference and to date have not heard a word. How do i get my money back? Everything about Pick n Pay is backwards and I will never order online again and also start shopping elsewhere as its just too frustrating.
Good day Nicky,
Thank you for choosing Pick n Pay and your recent online order.
We have done an investigation in to your order and report as follows:
The final amount requested for your online order was R772.60
The amount reserved for your order and final amount requested may be different due to items being out of stock.
Please contact your bank and request them to release the excess reservation amount to you as this amount is not held by Pick n Pay but is with your bank.
Please feel free to find out more about reserved funds here. >>> https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Anwar Mooideen
Good day Nicky,
Thank you for choosing Pick n Pay and your recent online order.
We have done an investigation in to your order and report as follows:
The final amount requested for your online order was R772.60
The amount reserved for your order and final amount requested may be different due to items being out of stock.
Please contact your bank and request them to release the excess reservation amount to you as this amount is not held by Pick n Pay but is with your bank.
Please feel free to find out more about reserved funds here. >>> https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Anwar Mooideen