JM
Jacques M

1 reviews | Active since May 2015

24 Apr 2017, 11:50

Very poor service and utterly rude staff

<p>Good day</p> <p> </p> <p>I am a regular customer at PnP Dorandia.</p> <p> </p> <p>As of the past 6 months the service at this store has deteriorated immensely.</p> <p>This is most evident at the tellers, greeting a customer is a formidable task at this store, all I have ever heard is PLASTIC, CHEQUE OR SAVINGS..........</p> <p> </p> <p>I spend roughly R2000 a week at this store and have been using this store since it opened years ago.</p> <p> </p> <p>The service is terrible, I have found it as a pure mockery of customer service.</p> <p> </p> <p>Did you know: The only time you are greeted at PnP Dorandia is if you as customer greets first......PATHETIC.....</p> <p> </p> <p>I commend your competitors Spar and Checkers they truely are adequelty trained and polite.</p> <p> </p> <p>So one should ask what is your companies policy regarding customer service and is it applicable to what your Dorandia store is doing.</p> <p> </p> <p> </p>

0
Replies (3)
Pick n Pay
Pick n Pay's reply24 Apr 2017, 14:23
Official

Good day Jacques,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

JM
Jacques M's update24 Apr 2017, 14:28
Reviewer Update

Thank you for the reply.

I will avail time for your team to address the matter and supply you with feedback on 15th May 2017.

Can you send me an email with your particulars so that I can follow up with you.

JM
Jacques M's update24 May 2017, 15:21
Reviewer Update

Good day

As aforementioned, I have to supply your firm with feedback.

The service delivery at the store has improved, cashiers find it now well to greet a customer, for how long I'm not certain.

Thanks to Hannes of PnP Dorandia for the assistance