1 reviews | Active since May 2015
Very poor service and utterly rude staff
<p>Good day</p> <p> </p> <p>I am a regular customer at PnP Dorandia.</p> <p> </p> <p>As of the past 6 months the service at this store has deteriorated immensely.</p> <p>This is most evident at the tellers, greeting a customer is a formidable task at this store, all I have ever heard is PLASTIC, CHEQUE OR SAVINGS..........</p> <p> </p> <p>I spend roughly R2000 a week at this store and have been using this store since it opened years ago.</p> <p> </p> <p>The service is terrible, I have found it as a pure mockery of customer service.</p> <p> </p> <p>Did you know: The only time you are greeted at PnP Dorandia is if you as customer greets first......PATHETIC.....</p> <p> </p> <p>I commend your competitors Spar and Checkers they truely are adequelty trained and polite.</p> <p> </p> <p>So one should ask what is your companies policy regarding customer service and is it applicable to what your Dorandia store is doing.</p> <p> </p> <p> </p>
Good day Jacques,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Jacques,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Thank you for the reply.
I will avail time for your team to address the matter and supply you with feedback on 15th May 2017.
Can you send me an email with your particulars so that I can follow up with you.
Thank you for the reply.
I will avail time for your team to address the matter and supply you with feedback on 15th May 2017.
Can you send me an email with your particulars so that I can follow up with you.
Good day
As aforementioned, I have to supply your firm with feedback.
The service delivery at the store has improved, cashiers find it now well to greet a customer, for how long I'm not certain.
Thanks to Hannes of PnP Dorandia for the assistance
Good day
As aforementioned, I have to supply your firm with feedback.
The service delivery at the store has improved, cashiers find it now well to greet a customer, for how long I'm not certain.
Thanks to Hannes of PnP Dorandia for the assistance
