Very Poor Service and Breach of Contract

The money Transfer services in Pick 'n Pay offer very poor services and their customer care center is clueless on resolving problems created by their system. I transferred money through them on the 4th November and but I did not get the sms with a code for withdrawal. The following day I went back to Pick 'n Pay and the lady there requested a code for me. i then get a wrong code (my smart card number) which Pick 'n Pay rejects when the person i sent money to tries to withdraw it. I have been going to Pick 'n Pay almost every day after that, each time they make me stay on the phone for over an hour but nothing has come out of it. I have called their head quarters and sent a complaint but nothing has come out of it. I have spent a lot of money pursuing them to at least refund the money i sent them but NOTHING seems to work. DO NOT EVER use this service!!! I have finally lodged a complaint with consumer commission, hoping something will come out of this.