VERY POOR CUSTOMER SERVICE FROM PICK N PAY

I am totally shocked with the service received from Pick n Pay. I placed an order online on 23rd November 2018 and was told to fetch my order on the 24th November 2018 at Pick n Pay Hyper Boksburg. I went to the store and was told that the orders are delayed and the assistant was not sure when the order would be ready. She then asked me to write down my contact details and the order would be delivered to my doorstep. On the 27th November 2018 I received a call advising that my order would arrive between 1 and 2pm the following day. Since then I have not received my order or a phone call to let me know what happened. I had to call in today the 3rd December 2018 to try and locate my order. The person couldn't give me an explanation and said that someone will be in touch with me this week but he is still not sure as to when I will receive my order. I am utterly disgusted with the service received from Pick n Pay. They are so quick to take your money but don't provide you with the goods. I have to keep calling to them to follow up.