Very poor customer service!!!

I placed an order with all items showing that they are available, now I'm being told that most of the items are sold out yet they took my money, I'm being told the remaining funds will reflect in my account in the next 3 to 5 days!!!why where the funds taken in the 1st place? This is meat and bread that I needed today now I can't get them because my money is gone, and when I called I spoke to a guy named Shalton who for some reason did not want me to speak to his supervisor...I keep getting this disgusting customer service yet I keep going back to pick n pay asap!!!they don't care about their customers at all.