1 reviews | Active since Aug 2016

24 May 2017, 12:40

Very Poor Customer Service

<p>Good Day, I emailed PNP a month ago on their customer service email provided and received no response. i then posted on Hello Peter and received an automated response 3 weeks ago and have still not received a response. it seems that PNP don't really take any customer messages seriously be it a complaint, query or request. it is really sad that you treat your loyal customers like fools because responding and trying to keep us happy is just a waste of time for you? I find this unacceptable. A simple request cannot even be responded too, something that would take 2 minutes to resolve. </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply24 May 2017, 15:15
Official

Good day Roxy,

Thanks for bringing this to our attention.

Please accept our sincere apologies for the lack of communication.

We are busy following up on this with our management team.

Kind regards,

Vanitha Venketas