KM
Keshana M

1 reviews | Active since Aug 2015

19 Aug 2015, 10:53

Very Insulted

On Saturday, i needed brinjal desperately I work in the centre & walked out 16:55 ran to pick n pay the door was already closed, because I work in the centre and fami**** with the faces I asked to speak to the manager because it was before 5 the security told me that she is in the liquor store, so I went there & asked can i speak to her she slammed the door in my face, i was taken back, when she came out my husband spoke to her she didnt apologise spoke about not putting her job on the line. I understand policy because i needed an item which i could not find anywhere else I wanted to speak to her but she was blatantly rude and insulting as a customer that frequents the store i dont believe thats how you treat a customer.

0
Replies (1)
Pick n Pay
Pick n Pay's reply19 Aug 2015, 11:04
Official
Hello Keshana123,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***