Very dissatisfied with Pick n Pay ASAP

I have had numerous bad experiences with Pick n Pay ASAP!

0. I have had TWO orders in previous months that, somehow, were destined for other houses in my street. Dispite selecting my own house from the list of previous destinations - on both occassions.

1. Today, I received a bag of products that DID NOT MATCH my order at all.

2. The call centre agent informed me that the bag would be collected, inspected at the store, and only then would my order be fulfilled correctly and delivered.

Why couldn't the store simply deliver the correct items and collect the bag of unrequested products AT THE SAME TIME? This is incredibly wasteful and inefficient.

3. The call centre agent was unable to confirm whether the collection would take place today, nor whether I would receive my desired products today.

4. It's unacceptable that customers are expected to pay for a telephone call to report issues with Pick n Pay ASAP support. It's bad enough to have to waste 8m30s on the phone, it's even worse to have to pay for that call. Why isn't a toll free number provided?

These issues negate any positive association that I might have had with Pick n Pay. I have no intention to use Pick n Pay ASAP! in future, and it's very unlikely that I will visit a Pick n Pay store when competing supermarkets offer superior customer service.