1 reviews | Active since Oct 2015
VERY DISSAPOINTED!!
I ordered an on line delivery for my elderly parents in Cape Town. I booked the slot last week already. Delivery was confirmed for between 2pm and 6pm today. This morning an SMS was received from the bank to confirm that the amount for the delivery had been deducted from the bank account.
At 9h00 this morning I received an SMS to say that the delivery would be between 15h00 and 16h00.
At 13h00 I received an SMS to confirm that delivery would be between 15h00 and 16h00.
By 17h00 the order had still not arrived so I phoned Customer Care (***). They did not even ask for my order number, only if the delivery was to Cape Town. When I advised that it was I was told that there was a problem with deliveries today and that all deliveries for today would be scheduled for tomorrow.
I am so angry that my poor parents had to be so dissapointed after waiting all afternoon for the delivery. Could Pick 'n Pay not have had to decency to send another SMS or email to advise of their issue???
Thank you for choosing Pick n Pay & Your recent online order. Due to unforeseen circumstances all orders from the Cape Town online store had to be rescheduled. Our team has advised that they are terribly sorry for the inconveniences caused to all their online customers and immediately starting making arrangement to notify their customers. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & Your recent online order. Due to unforeseen circumstances all orders from the Cape Town online store had to be rescheduled. Our team has advised that they are terribly sorry for the inconveniences caused to all their online customers and immediately starting making arrangement to notify their customers. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team