NS
Neil S
1 reviews | Active since Oct 2011
06 Apr 2022, 13:00
Very disappointing and none existing after sale service.
Terrible after sale service at PnPay Hyper Brackenfel. Nobody answers phones, and they don’t return calls either. They have my lawnmower (which broke within the warranty period) for several months now and not giving any feedback. Virtually impossible to get anyone on the phone.. I can’t keep driving there just to be disappointed.
Helpful (0)
Replies (2)0
Replies (2)NS
Neil S's updateReviewer Update
13 Apr 2022, 11:23Still not resolved. Nobody answering their phones. Just promises from "Customer services" but zero after sale service.
NS
Neil S's update13 Apr 2022, 11:23
Reviewer Update
Still not resolved. Nobody answering their phones. Just promises from "Customer services" but zero after sale service.
NS
Neil S's updateReviewer Update
16 Apr 2022, 13:50I went into the store on Thursday as they informed me that the repairs have been done.
When I arrived there they proceeded to give me the lawnmower back in the same state that I handed it in.. broken and without any repairs being done.
What incompetence from a national company.. It was written on the job card what needed to be done to the lawnmower. They did nothing.
I finally spoke to a store manager (Neville) who promised to personally follow up on the repairs and give me feedback. That remains to be seen.. as it is now Easter long weekend..
When I arrived there they proceeded to give me the lawnmower back in the same state that I handed it in.. broken and without any repairs being done.
What incompetence from a national company.. It was written on the job card what needed to be done to the lawnmower. They did nothing.
I finally spoke to a store manager (Neville) who promised to personally follow up on the repairs and give me feedback. That remains to be seen.. as it is now Easter long weekend..
NS
Neil S's update16 Apr 2022, 13:50
Reviewer Update
I went into the store on Thursday as they informed me that the repairs have been done.
When I arrived there they proceeded to give me the lawnmower back in the same state that I handed it in.. broken and without any repairs being done.
What incompetence from a national company.. It was written on the job card what needed to be done to the lawnmower. They did nothing.
I finally spoke to a store manager (Neville) who promised to personally follow up on the repairs and give me feedback. That remains to be seen.. as it is now Easter long weekend..
When I arrived there they proceeded to give me the lawnmower back in the same state that I handed it in.. broken and without any repairs being done.
What incompetence from a national company.. It was written on the job card what needed to be done to the lawnmower. They did nothing.
I finally spoke to a store manager (Neville) who promised to personally follow up on the repairs and give me feedback. That remains to be seen.. as it is now Easter long weekend..