MS
Matthew S

1 reviews | Active since Sept 2017

14 Sept 2017, 15:11

VERY DISAPPOINTED...I WILL NEVER SET FOOT IN PICK'NPAY KATHU AGAIN !!!!!!

every single time i want to buy something all of the tills are closed. i was there just now wanting to buy sugar and there were only 2 tills open and it is 15h00 and also none of them could help me. in front of me was a worker from the kitchen she nearly knocked me off my feet and i said sorry here is someone standing here. then she just walked away. i was so angry i just left everything and went back to work. pick'npay kathu u can close your doors !!!!! you will never see me again

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Replies (1)
Pick n Pay
Pick n Pay's reply14 Sept 2017, 16:50
Official

Good day Matthew Stone,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas