Very disappointed in Smart Shopper

On 11 July I went out of my way to fill my car at a BP as I had 2 x Smart Hopper rewards loaded to my app. Unfortunately, I did not received these rewards, so on 11 July I raised an email query with PnP Customer Care. I received a confirmation of receipt (Ticket No: ***) and a follow-up email advising that this query would be forwarded to the technical department for resolution. However, since this time I have had no further feedback, nor has my query been resolved, i.e. been credited with the rewards due, even though I have sent follow-up emails requesting feedback!

I am extremely disappointed in PnP – firstly, why do they offer a reward program when they have no intention of honouring the “rewards’ and secondly, the fact that they just ignore all emails relating this issue.