Very disappointed!!!

Tonight and after we finished shopping at the V&A Waterfront, bought a light bulb from PnP. At home I realized that the light bulb is broken and pieces of glass were in the box. Instantly I went back as I live close by waterfront and spoke to the manager who agreed to change the light bulb and sort out my parking ticket as I only came back to change the broken light bulb and I showed him the time on the ticket which showed that I just entered the parking. upon receiving the new light bulb, the manager xolani came and asked me how can I help you again? after he personally told me that he will sort everything out for me. I explained to him everything again and told him that because of your broken product I had to come back so please sort the ticket out. he rep**** there is nothing he can do for me! I told him you are the manager, im sure you can do someting. he rep**** I wish I could, I dont have R5!!!!! as if I was begging for money!!! he smiled and said sorry I cant!! what kind of customer service is this specially at V&A Waterfront!! Im a medical doctor and money has never been an issue but I could never expect such bad attitude and reply from your arrogant manager!!