VERY BAD SERVICE ON THEIR APP

I am so angry at the service we keep getting off the app. This is the 3rd time we receive such BAD behaviour from Pick n Pay, their agents and also the drivers. I am deleting the app and never buy from them again.

Order Number: *** (my contact number ***)

Here's what went wrong:

1. We placed an order that seemed to malfunction on their app. Despite checking repeatedly- the app kept saying that the order did not leave the store. Imagine our shock when we received a notification that the driver had come and left - we did not hear him hoot- he did not call me. I kept checking outside 😡.We live right infront - so we hear everything -we did not hear a motorbike or hear him hoot. Then I see a string of messages via WhatsApp- that he has arrived. Then another message- he returned the stuff. Why did he not call if he did come- I promise this driver did not come here. My neighbours are even outside. They would of made sure to tell us.

2. When we called customer care, we were met with unprofessionalism: - The first agent hung up on us. - The second agent had the audacity to laugh when she heard how upset we are. We then asked he to put us through to a manager or supervisor- she puts us on hold and no one answers. ( This agent need training ASAP) - The third agent claimed we were shouting.It seemed you’lls network was not clear, and we were on loudspeaker. Nobody shouted at her. Yes we were upset but we were not shouting. She threatened and said she is allowed to drop the call- IMAGINE- WHAT customer service is that.

This was our supper And now we must wait 3-5 days for a refund.

This is not the 1st time we experiencing this. It’s the 3rd time. About a month ago they did something similar and pleaded with us that you’ll won’t do this again and we must please keep ordering. They sent us a lousy R50 voucher to please keep buying. This is never ending with them.

Given their of poor service, I'm shocked they expect us to order again. Their team needs serious training. We're done with Pick n Pay- I am deleting this app. Checkers would never do this- and they so fast with regards to refunds- their customer care via the phone would of made sure this is sorted out right away and their drivers would make sure to call us if they could not get us via WhatsApp.

I am so disappointed- they did not care that this was our supper. Ive emailed them and I keep saying they must show my email to a manager- it seems like they refusing. All they doing is ignoring my emails and sending sending me emails that the refund is pending. NEVER AGAIN... THIS IS BAD BEHAVIOUR. NEVER WILL I SHOP AT YOUR STORES OR ON THE APP AGAIN!!!!