Very Bad service from the Smart Shopper Rewards

Good day Pick N Pay , Terrible service from you and your smart shopper rewards. No body wants to help......I have a problem with your Pick N Pay smart shopper card.I have been to BP Garages and filled up 4 times according to yours and BPs promotion that was running. I swiped both cards on the 25 June , 9 July, 16 July and 23 July. On the 23 July I received a SMS message saying" Smart shopper and BP rewards customer, you qualify for a Free Bp Collectable car. Look out for a SMS with your unique code tomorrow. If you did not receive a code after 72 hours log a ticket on Whatsapp 0600.........." So, like a good customer I waited the 72 hours, and guess what? No SMS with the unique code! So I logged a ticket on the Whatsapp number 0600........ , and guess what? After another 72 hours - STILL NO UNIQUE CODE. So then I phoned Pick N Pay smart shopper which I received a reference number for. And guess what the gentleman said he can see everything clearly there and he will escalate it to Management. Guess what?? No FEEDBACK! And I am still waiting. So Pick N Pay Smart Shopper, now we know why many of your stores are closing.....because you don't care about your customers.