AM
Andria M
1 reviews | Active since Nov 2018
27 Oct 2025, 10:40
Very bad service from Pick n Pay
Pick n Pay has this special on Pampers wet cat food and if you are a member of the pet club, you get a discount, however, whenever I try this - and I am part of the pet club - I do not get this discount and the staff also do not know why this is the case. I have tried this about 3 times and to no avail! I have queried this to Pick n Pay via social media, but as usual, no response whatsoever. I am very disappointed in Pick n Pay's service.
Helpful (0)
Replies (3)0
Replies (3)AM
Andria M's updateReviewer Update
30 Oct 2025, 11:48Am I supposed to email the customer care email you sent me? I am part of the petclub, it is on my card, but this means it is an issue for all SmartShopper cardholders so what is the issue?
AM
Andria M's update30 Oct 2025, 11:48
Reviewer Update
Am I supposed to email the customer care email you sent me? I am part of the petclub, it is on my card, but this means it is an issue for all SmartShopper cardholders so what is the issue?
Pick n Pay's replyOfficial
31 Oct 2025, 08:08Hi Andria,
We require the above information to be able to pick up your smart shopper profile and verify the information linked to the profile to access the vouchers linked to the card.
Once we have this information we will be able to escalate your complaint to the Smart Shopper Support Team for assistance.
Kindly forward us the requested information here or via email to enable a consultant to assist you.
Kind regards,
The Pick n Pay Team
We require the above information to be able to pick up your smart shopper profile and verify the information linked to the profile to access the vouchers linked to the card.
Once we have this information we will be able to escalate your complaint to the Smart Shopper Support Team for assistance.
Kindly forward us the requested information here or via email to enable a consultant to assist you.
Kind regards,
The Pick n Pay Team
Pick n Pay's reply31 Oct 2025, 08:08
Official
Hi Andria,
We require the above information to be able to pick up your smart shopper profile and verify the information linked to the profile to access the vouchers linked to the card.
Once we have this information we will be able to escalate your complaint to the Smart Shopper Support Team for assistance.
Kindly forward us the requested information here or via email to enable a consultant to assist you.
Kind regards,
The Pick n Pay Team
We require the above information to be able to pick up your smart shopper profile and verify the information linked to the profile to access the vouchers linked to the card.
Once we have this information we will be able to escalate your complaint to the Smart Shopper Support Team for assistance.
Kindly forward us the requested information here or via email to enable a consultant to assist you.
Kind regards,
The Pick n Pay Team
AM
Andria M's updateReviewer Update
31 Oct 2025, 10:10I emailed the customer care email yesterday, but there is no response yet. This is further proving my point of how bad Pick n Pay's customer service is.
AM
Andria M's update31 Oct 2025, 10:10
Reviewer Update
I emailed the customer care email yesterday, but there is no response yet. This is further proving my point of how bad Pick n Pay's customer service is.