nI
nathaneil I

1 reviews | Active since Jan 2014

26 Apr 2015, 17:46

very bad service

I bought a bottle of purity juice for my daughter on 25 April 2015. Today I realised the juice had expired 30 October 2014. I took the juice back to the Garden Route branch where I brought it.<br> I was very disappointed in the manner the manager handelled the situation. Firstly he did not apologise for selling outdated products in his store only that he would take it up with the supplier. He advised me that I can exchange the juice or they could refund me OR I could keep the juice and CONTINUE giving it to my daughter and if she then gets sick tests would be done. Dr . Ashley Cloete (the manger) even told me my daughter would already have shown symptoms of a runny stomach. I advised him i had a similar situation a while back when i bought S26 Gold which had also passed the expiry date, he just shrugged. I have been buying all my daughter's products at Pick n Pay but I think I will take my business elsewhere as from today. I am a loyal pick n pay client and really thought they were professionals I am really disappointed. client and really thought they were professionals I am really disappointed.

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Replies (2)
Pick n Pay
Pick n Pay's reply28 Apr 2015, 14:38
Official
Hello Nate8,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***
nI
nathaneil I's update29 Oct 2021, 12:33
Reviewer Update
Nothing was ever done to this complaint