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shamsunesa L
1 reviews | Active since Apr 2012
26 Nov 2018, 09:13
Very Bad Online experience
Did an online order on blackfriday. I choose delivery in Soweto as all otherdeliveries methods were fully booked. I am not from johannesburg have never went to soweto. I choose pick up time from 13:00-14:00 When I arrived at pick n pay they told me the deliveres has not arrived yet gave as a number to call ********** 153 I also then called customer service and they were not of any help. The guy we called said it will 30min so we said lets wait 30min turned in 3 hours later where i had to wait with a baby in the car. I find this very unacceptable
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Pick n Pay's replyOfficial
11 Jan 2019, 17:46Good day Shamsunesa,
Thank you for choosing Pick n Pay and taking the time to address your complaint with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties. We have queried your complaint with our online team and have been advised that this was not an isolated issue but a national issue were our online team were not able to process orders on time to be released to our stores.
Our online team sincerely apologies for the inconveniences caused to you and are making alternate arrangements for future promotions like this to ensure that they do not have the same problem. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to address your complaint with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties. We have queried your complaint with our online team and have been advised that this was not an isolated issue but a national issue were our online team were not able to process orders on time to be released to our stores.
Our online team sincerely apologies for the inconveniences caused to you and are making alternate arrangements for future promotions like this to ensure that they do not have the same problem. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply11 Jan 2019, 17:46
Official
Good day Shamsunesa,
Thank you for choosing Pick n Pay and taking the time to address your complaint with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties. We have queried your complaint with our online team and have been advised that this was not an isolated issue but a national issue were our online team were not able to process orders on time to be released to our stores.
Our online team sincerely apologies for the inconveniences caused to you and are making alternate arrangements for future promotions like this to ensure that they do not have the same problem. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to address your complaint with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties. We have queried your complaint with our online team and have been advised that this was not an isolated issue but a national issue were our online team were not able to process orders on time to be released to our stores.
Our online team sincerely apologies for the inconveniences caused to you and are making alternate arrangements for future promotions like this to ensure that they do not have the same problem. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team