Very bad customer service

<p>I tried to redeem my points on 29 December 2016. Whilst the machine was printing the receipt the machine switched off and rebooted. I was in Langebaan at the time. Then I swiped my card again and the machine said I have no point or cash on my card. I queried this with the manager at the Langebaan store who then called into customer services. I spoke to lady and told her that I realy needed my points at that time and all she could say was that the HR department is closed till 4 January 2017. I was disappointed but what could I do. She just said that they will refund the points after they return from leave. I have been following up ever since and no points are being reversed. I called in again two weeks ago and was advised that they will escalate the matter and my points will reflect soon. Today I went to pick and pay in cape town wanting to use my points and to my surprise. ....nothing has been loaded. How embarrassing! I am so disapointed in the services of pick n pay. I have always been a loyal customer....</p>