VERY BAD CUSTOMER SERVICE

I bought a stove on the 29 April so on the last week May the one plate wasn’t working I returned the stove from pick n pay primrose one of the frenzied stores I got a the manager so I can exchange the stove for me they refused to do so I called the call center ever since I laid a compliant I got a reference number which they didn’t even respond to my compliant I advise people not to go to PICK N PAY PRIMROSE YOU WILL NOT GET ANY CUSTOMERS SERVICE EVEN PICK N PAY ITS SELF YOU SELLING YOUR BRAND N STORES YO PEOPLE WHO ARE RUINING YOUR BRAND My stove is in the house with only one plate working