Very bad customer service.

3 weeks of wasting my time..... When I first contacted the store on 27th Oct23. They customer service consultant told me I needed to bring in my TV and Receipt. I then took in it on the 28th Oct the very next day, I only had the Television a year and a half, it's still under warranty, I took it back in it's orginal packaging and receipt. I had my sons 8th birthday on Saturday past and I was planning a sleep over /movie themed party for him as his friend and cousins, yet I still haven't heard anything back from PNP TYGERVALLEY SHOPPING CENTER BRANCH. I went back on the 9th for feedback for the lady in charge of the electronics department () she had then said the TV was never sent away and that I had to call smart shopper myself to retrieve my slip because the original one I brought in was apparently to faded. I then asked to speak to the manager (Jacques) and he had promised me that he would then sort it out himself, he said he would have feedback for me the same day, however I still haven't heard anything since!!!!!! Now I'm still with no TV and no calls nothing. My TV is under warranty and this is now the mess. It's the 13th and I have no TV. What should I do now? My son had to suffer coz of your mess at the Tygervalley store.