VERY BAD CUSTOMER JOURNEY WE HAD

Good Day I would like to express my disappointment at the service we received from pick n pay Benmore ,we went there to withdraw amount less than R2000 after 12 o clock afternoon today,we were attended by the first cashier who advised she does not have cash and sent me and my friend to the kiosk asking the lady to attend to us who agreed she has the cash ,we went there waited patiently on the cue,Julia was the lady that assisted at the kiosk as i'm done with my withdrawal and was time for my friend to do her withdrawal she said"BAYAHLANYA WHY BENITHUMELA LANA WHAT IF BENGINGENAMALI BEBEZOTHINI AND LANA I CANT ASSIST WITH MORE THAT 3 ITEMS".I responded and said that's not what we here for please assist us and you can sort out your issues later ,she then caused drama in front of all the customers that were behind us ,saying things like i'm trying to please my friend and i must just get out of the store and leave as she was shouting.We decided to lay a complain with the manager who was there on the floor with this other lady who was very sweet and showed sign that she is very sorry of what happend to us at that time,As the manager came to us he then called the cashier to the floor to address the matter,but the manner to me was not professional as this was still done on the floor with all the clients watching and paying attention to us ,as the cashier did not say the exact word to his manager Jeff she **** and she just said i'm sorry then and left ,then we left 1. THE MANAGER JEFF WAS NOT PROFESSIONAL WHEN HE CALLED THE CASHIER HE ADDRESSED HER WITH EYE SIDE INSTEAD OF TALKING IN A PROFESSIONAL MANNER JULIA THE CASHIER WAS NOT SORRY AS SHE STILL DISRESPECTED US A S CLIENTS ON THE FLOOR WITHOUT ANY REMORSE 3. SHE **** IN FRONT OF THE MANAGER AND NEVER ADDRESSES ACCORDINGLY 4.HUMILIATION AND DISRESPECTED AS JULIA TOLD ME SHE ALSO WORK AT THE STORE LIKE I'M WORKING AT THE STORE AND HOW DOES SHE KNOW WERE I WORK AS THAT WAS ************** TO A CLIENT,I WASTED MY WHOLE 1 LUNCH AT PICK N PAY DEALING WITH PROFESSIONALISM WHICH MADE ME LATE A T WORK ,BEFORE SENDING THIS EMAIL I CALLED THE HEAD OFFICE THEY PROMISE TO CONTACT US BACK,AS THEY HAVEN'T EVEN NOW ..WHERE IS CLIENT CENTRICITY I HAD A VERY BAD JOURNEY WITH PICK N PAY BENMORE ALTERNATE CONTACT ********** 295