Very bad costumer service by owner/manager

Good day

I was at pick n pay Bredasdorp at 15:11 on the 25th of October 2023.. I wanted to purchase the sea harvest crisp and chucky lemon fish that is on special for R75. When i got to the till I noticed that the fish was rung up for R102. The cashier called the manager/owner. She then told me that the special is long gone if I read the fine print of when the special ends. I informed her that i dont read the fine print and only saw the 3 big signs that says R75. (My eyes can't even read print that fine) She then said she can't give it to me for that price and that everyone makes mistakes and that its the shelf packers fault. I continued to tell her that its not their fault its her fault because she as owner/manager must manage her staff and make sure the work is done correctly. She then continued to say everyone makes mistakes and she is sure I also make mistakes in my work. I told her no i don't because that means people will die. I asked then for the fish to be removed as I'm not going to take it. Then she told me I dont have to take the fish. She then took it off and stormed away cursing under her breath and saying rude people. I left it there and I went home very disgusted with the service and the attitude and the lack of respect - customer service i just reiceved just to look again on the slip i got to see she never removed the fish she removed my chicken. I had to then go back to. When i got back, as i was walking to her she looked at me rolled her eyes and I said it looks like you made a mistake again. She then told me its not necessary to be rude. I told her I'm not rude. She repeated herself again. Then the male manager/owner asked if he can help me. I told him what happend, he said he heard about it and unfortunately the special is not valid anymore. I told him that this has happend many times to me at checkers aswell and then the manager always comes and apologizes and inform me that its their fault I can have the price that was advertised.

He told me it doesn't work like that there. I then told him I'm going to take further actions. He then thanked me.

I walked back to the till where the manager/owner was busy with my refund. She worked out on the calculator that she owes me R45. She then took the money and threw it over the till to me that the R5 even rolled away. I said nothing and turned around and walked out. She didn't give me a new slip or anything after the refund. Just kept my old one. Pick n pay is never going to see me or my family again after treating a long valued customer like this. I will rather go spend my money at checkers or spar where I have NEVER received treatment like this.