VERY BAD ATTITUDE FROM DEPARTMENT MANAGER

On Saturday, 19 August 2017 my wife and I went to Pick 'n Pay Hyper in Wilkoppies, Klerksdorp to exchange a bathroom scale my wife had purchased earlier this year and which had a 12 month guarantee.

It turned out my wife had not purchased the scale from Pick 'n Pay at all, but from a different department store. She could however not remember at first but after our altercation, to which I will revert below, she then remembered that it was not Pick 'n Pay, but the other store, which name I will not mention.

My reason for my complaint is the bad attitude that the Department Manager (I only have her first name - Merilize) had. She came there and when she saw the bathroom scale she immediately said to the lady attending the refund counter in a very rude manner "this is not my product, scan it!". After the lady scanned the barcode it was confirmed that the scale was not a pick 'n pay product and then she immediately again said in a very sarcastic tone "sorry, not my product" and stormed off. I then said to her that she does not have to be rude to which she rep**** without stopping and while walking away, "but it's not my product". I then told her that she could have said it in a proper and professional manner. I don't know if she even heard that because she just shrugged me off.

I am very unhappy with this because: 1) this was a bona fide mistake from my wife; 2) she only thought that she had purchased the scale there because we are regular customers at Wilkoppies Pick 'n Pay Hyper and she had also purchased some other products at Pick 'n Pay that day; 3) this is no way for a manager in retail to act towards clients and had she in a proper manner told us that the product is not a pick 'n pay product, I would merely have excused my wife's error and go to the store at which it was actually purchased (which in fact we then did and received a much welcome attendance to our problem); and 4) The poor lady attending the refund counter (i cannot recall her name) was humiliated as she was then the one to apologize for this "manager's" bad attititude.

I am very disappointed and will not hesitate to inform people of this incident. I will also no longer be shopping at this store.

J. A. Roux