Very angry and disappointed

I want to start off by saying that Pick n pay has been my most trusted store until now. I tried for the first time to place an order online via the pick n pay asap and have I ever been so disappointed and let down by pick n pay driver? It was like a slap in my face. I've been a loyal customer at Pick n pay for years but last night I was let down in the most dusgusting way by one of the asap drivers of Pick n pay.

I placed an order online via asap App and the time was little after 18:00. I was given the time for the delivery which was 19:00 to 20:00 pm. I monitored my order and saw that at 19:30 they said it's pending and between 19:38 and 19:40 they said my order is on the way and around 19:57 I received a WhatsApp message saying the driver has arrived with my order. When I got out to the security gate the driver was gone. The driver literally drove away with my order and didn't wait for me. I received a message afterwards from Pick n pay saying my order was cancelled due to a customer unavailable. I mean I was there and pick n pay driver couldn't wait for me for 2 minutes to get to the security gate. That's how *********** pick n pay delivery drivers are unless they maybe pay more attention when the order is placed by a white person. That driver was a pathetic lier. I was there and was waiting anxiously for my order which by the way included my breakfast which I couldn't have this morning. All I received from pick n pay was the message that I'll be refunded. I didn't need a refund. I needed my small grocery items delivered. It was my biggest mistake to think I could trust that process.