1 reviews | Active since Sept 2015
Verbal abuse at Pick n Pay
I just came from Pick ‘n Pay waterfront in Bloemfontein where I’ve just been verbally attacked by the ladies at the till and some of the other customers joined in. Kekeletso Booysen was the one helping me at the till. I asked for R300 cash back and she said she doesn’t have it. So I said please get it. This didn’t really sit well with her, but she starts shouting from her chair to her colleagues and eventually someone says they have. She says I must go to till 6, they have, but they insists I make two transactions, one at her till for the things I had just bought and another with her colleague at till 6 for the cash back. I say no, I want to make one transaction. I didn’t tell her this, but my bank charges for these transactions, but I don’t think I should have to explain all of this to her. I wait for the customer that was busy at till 6 to finish and I push my bag towards the lady sitting on that till because I had been standing there a while and she hadn’t yet acknowledged me. She turns and yells at me, saying she’s not finished with the customer. I say it’s fine, I explained that I just came from Booysen’s till. She carries on yelling and then proceeds to try aggravate the customers to also shout at me. The customer who was in front leaves and says he doesn’t want to get involved, I even apologized to him. I move around to where he was standing. The lady refuses to help me, yells, now the other customers are yelling, telling me I lack Ubuntu. At this point I’m asking to speak to the manager, no one came. I eventually call over for Booysen, she comes and says yes, I must stand at the back of the line. I challenge that and call her out for not doing a better job at telling her colleague what is going on and ensuring the other customers that I am not cutting in. I must have asked for the manager 4/5 times. Someone came but they didn’t engage me directly everyone was either yelling at me or talking over me. In the end, another lady came with the R300, the lady at till 6 denied me service and I had to go back to Booysen’s till and she said it’s my fault because I refused to do 2 transactions. I told her she should have managed that situation better and that I’ll be reporting her and her colleagues because they don’t have a right to verbally attack me like that and they actively engage other customers to chime in. I’m so mad ?
