FC
Faizel C

1 reviews | Active since Oct 2010

26 Jan 2016, 14:46

Vangate PPay Store Manager runs away from problems

Good day,<br> <br> I am extremely unhappy because:<br> 1) I stood in a queue at Vangate Pick&Pay for what felt like an hour. <br> 2) There are 20 till points and there only 5 or 6 tills to assist trolley customers on payday. Disgusting! Is that what you think of the Vangate shoppers? Do you think this would happen ina more affluent area? Cause I don't.<br> 3) I asked for the manager (who was not in the office) and someone went to physically look for him and when making another request, another lady Roshaan paged him THREE TIMES but he was AWOL. ***ARD! <br> 4) I requested that they allow the consumers with 3-5 items to pay at the kiosk and they simply refused, referring me to the AWOL ***ARD of an excuse for a manager, who still was AWOL. <br> I saw a lady with a book and another guy just want a juice and the KIOSK sent them away... DISGUSTING LACK OF SERVICE OR CARE FOR CONSUMERS!

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Jan 2016, 15:08
Official
Hello Faizel123,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***