utterly disappointed in pick n pay

<p>About a month ago, I tried to switch a large amount of smart shopper points to cash, the machine threw am error and did not issue a receipt, I phoned the call center who told me it would take 3 days to resolve, on day 5 I phoned the call center again and was told it would take 7 days to resolve, since then I have also logged 2 queries via the pick n pay website and to date no one from Pick n pay has bothered to contact me and needless to say I have still not had my smart shopper points credited to my smart shopper account. I would at least have expected a response at the very least. </p>