UTTER IDIOCY!

Been trying to shop online with my storecard, and keep getting an error. Eventually reached the card division, who tells me that MY CARD HAS TO BE REPLACED? They can not give me a reason for this, other than the card is OLD? I replace the card last year?? How is that OLD? And for what reason could you not have TOLD me when I paid my accounts, last week, or last mont, OR EVER for that matter? Now - bear in mind that card replacement is a time-consuming and frustrating process. I spend more than TWO HOURS on a phone, in the store, with the call centre. Also - I had to REPEAT this process at different stores, before it eventually got sorted out. So now, without advising me you have de-activated my card, to force me to go INTO AN ACTUAL SHOP IN THE MIDDLE OF A PANDEMIC to go an get a replacement??? What utter idiocy possesses anyone to do such an inane, idiotic thing? For absolutely NO discernible reason? Why would anyone be under the impression that this makes sense? Or even allow such unmitigated risk to a customer? We have been socially isolating since February due to my family being at high risk for severe compilations from Covid. You can not possibly expect that ineptitude on your side is an acceptable reason for me to be exposed to risk? Your call center has ZERO escalation capacity as my request for an actual human being with actual answers to get back to me, is completely ignored. Pick n Pay - I might love you, but you store card partner is disgracefully inept and does you no favours. It might well be prudent for you to reconsider whether this is the level of customer interaction you wish to associate yourself with.