Useless Staff

Visiting the V&A today and on leaving decided to get a pizza and Shushi at Pick n Pay told the staff member behind the counter which pizza we would like and how long would it take , we were told not to long and waited patiently after 20 min I asked where the pizza was and how long too go and was told they had not made it as that was not her section???? On hindsight I should of demanded a manager as this is really shoddy and untrained service not even a apology just a shrug and don’t care attitude WELL DONE P N P With staff like that I see a bright future NOT