GR
Gabriel R
1 reviews | Active since Sept 2022
01 Oct 2024, 19:30
Useless really Useless
Just useless really. Don't care if it's not Pic n Pay ASAP but it's still your ****. I put in an order at 17:00 it's now 19:22 sit haven't received my order. I called in and waited 26 minutes. When te person answered the phone. Thy put me on hold. No wonder you wait so long for someone to answer the phone.
This is just really up to ****. Now I lost my money and my kids keep asking me what thy are eating tonight. Now what do I say to them ?
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Replies (1)
Pick n Pay's replyOfficial
03 Oct 2024, 16:48Hi Gabriel,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap & for the delay in response to your post.
Kindly advise if you still need assistance with this query or if your order has since been delivered/ refunded.
Due to technical difficulties Asap orders were affected and many orders had to be cancelled.
Please take note that refunds / reversal will have to go through your bank account (Kindly allow 5-10 working days for the refunded amount to reflect).
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap & for the delay in response to your post.
Kindly advise if you still need assistance with this query or if your order has since been delivered/ refunded.
Due to technical difficulties Asap orders were affected and many orders had to be cancelled.
Please take note that refunds / reversal will have to go through your bank account (Kindly allow 5-10 working days for the refunded amount to reflect).
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply03 Oct 2024, 16:48
Official
Hi Gabriel,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap & for the delay in response to your post.
Kindly advise if you still need assistance with this query or if your order has since been delivered/ refunded.
Due to technical difficulties Asap orders were affected and many orders had to be cancelled.
Please take note that refunds / reversal will have to go through your bank account (Kindly allow 5-10 working days for the refunded amount to reflect).
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap & for the delay in response to your post.
Kindly advise if you still need assistance with this query or if your order has since been delivered/ refunded.
Due to technical difficulties Asap orders were affected and many orders had to be cancelled.
Please take note that refunds / reversal will have to go through your bank account (Kindly allow 5-10 working days for the refunded amount to reflect).
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,