Useless PnP at Princess Crossing

I am so angry at PnP at Princes Crossing. Me and my boyfriend went to buy things and 2 things went wrong. 1. They don't have any clue about what is going on in the shop and when we told them about the special they did not want to believe us and had to go and find out. It took 20min for someone to come and sort the problem out at the till. They did sort the problem. 2 When I wanted to pay for my things the cashier was impatient with my bank card and forced it into the card machine and by doing so she ended up breaking it. When I went to talk to the manager she said O sorry mam end went to ask the cashier what she had done. The cashier then told her that my card did not want to go in the machine so she had to puch it in harder. The manager did not do anything about the problem only had a bad attitude and said O sorry mam