1 reviews | Active since Oct 2018
USELESS PNP!!!!!!!!!!!!!
Good day,
I'd like to be assisted in some way with regards to the inconveinence and additional costs I had to incur due to the pathetic services PNP provides!! During these unprecendented times the services I received is disgusting and I would not recommend anyone using your services. Let alone dealing with a bunch of mis informed staff! I cannot believe that a big outlet such a PNP can employ people with such low compentencies - we had to basically explain the maths in order for someone to understand this!!!!!!!!!!!!!! So I've placed an order with PNP online which I arranged collection for Monday 27th July between 2-3pm. When I got to the store (Woodmead Branch PNP Hyper) the security guard tells me that the store is closed due to COVID. I have received not 1 notification to notify me about this. Then on Tuesday receive a useless email to reschedule collection? Keep in mind I had to drive 30kms to get to this store. ALL FOR NOTHING!
Since then its been a hassle trying to get my credit resolved
PNP debited my account on Sunday 26th July 2020 @ 9:20am for an amount of R1305.65 (the difference was for packaging) apparently a reserve amount. They invoiced me for an amount R1263.41 (excluding packaging) They've credited me for an amount of R961.47
Can you explain to me why the credit is less?
Thank you for contacting Pick n Pay.
Apologies for the service and inconvenience experienced. We have checked your profile and the feedback is such that you can contact your bank with reference 625672 for the funds to be released.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further questions or queries please feel free to give us a call on the number provided below. We can be contacted during the following office hours. Monday- Saturday : 08:00 – 19:00 Sunday & Public Holidays : 09:00 - 17:00 Customer Care Line : ***
Kind Regards, Pick N Pay Customer Care ***
Best regards,
Thank you for contacting Pick n Pay.
Apologies for the service and inconvenience experienced. We have checked your profile and the feedback is such that you can contact your bank with reference 625672 for the funds to be released.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further questions or queries please feel free to give us a call on the number provided below. We can be contacted during the following office hours. Monday- Saturday : 08:00 – 19:00 Sunday & Public Holidays : 09:00 - 17:00 Customer Care Line : ***
Kind Regards, Pick N Pay Customer Care ***
Best regards,
This has nothing to do with my bank why should I contact my bank when you took the funds out of my account??
I've spoken to Samantha your online manager I assume who has resolved your incompetence!!!!
Once again you guys are totally clueless of your own processes. Not sure what profile you are referring if you giving me the same stupid answer!
Thanks for nothing!!!!!
This has nothing to do with my bank why should I contact my bank when you took the funds out of my account??
I've spoken to Samantha your online manager I assume who has resolved your incompetence!!!!
Once again you guys are totally clueless of your own processes. Not sure what profile you are referring if you giving me the same stupid answer!
Thanks for nothing!!!!!