Useless Pick n Pay coupled with Useless BP!

Hi everyone. I want to make mention about what I believe is a ****. I say **** because I have been given the run around. With regards to the promotion currently between Pick N Pay Smart Shopper and Bp. If you fill fuel for R600 or more for four times and swipe your smart shoppper card each time, then after the 4th time you supposed to receive an sms from pick N pay with a code to use to redeem a promotional toy at Bp. I have not received the code since filling 6 times. Mind you, i do not support Bp as it is not my preference. I am only filling now for this promotion to get these toys that my child so eagerly wants.

On the 16/05/2024 at 16:20 I called Bp on ***and spoke to Monde. He told me to contact Pick and Pay as they are responsible for giving out the code. The same day 16/05/2024 at 16:27 I called Pick n Pay on ***and spoke to Washif. He told me that Pick N Pay are having issues giving out the code to collect the promotional toy but the matter will be escalated and thereafter gave me the reference number: ***. It has been 5 days since I last called and still no sign of any sms with a code.

I called Pick N Pay today 21/05/2024 at 15:24 on ***and spoke to Nomzita. She informed me that they have not received feedback as yet and that I should now call Bp on ***and direct myself to their complaints department. The reference number for this call is: ***.

This is utter nonsense as I am being given the run around here. Between Pick n Pay and Bp, as they really dont know what is going on. As each of the companies are referring me to the other. What kind of promotion is this when employees of each company dont even know what is truly going on. To me it seems like a big **** just to get people to fill fuel at Bp. I have all my receipts of R600 which Bp refuses to use in order for me to redeem a promotional toy!

Everytime I pass the said Sevice station my child questions me about when she will receive her toy. I can afford to buy her better toys but my child keeps asking for it because we pass by everyday. This is about the principle of the matter. The sheer disregard of running a promotion accordingly and the utter incompetence of all involved is totally ludacris. BP AND PICK N PAY STOP LYING TO PEOPLE!!!!

What the hell is going on in South Africa, service delivery is totally gone out the window!!!