USELESS PAYMENT CUSTOMER SERVICE

I received a phone call from Pick n Pay clothing's financial department regarding my "overdue" account 1 month after opening an account and spending only R200 on it.

1 month later I received a call again and I asked why I have to pay the full amount because it is a clothing account where one should be able to pay installments, I never received an answer.

Another month after that. I received another call and asked they same question again whereafter the lady that was talking to me started yelling at me and not allowing me to get a SINGLE WORD IN.

I sent an email directly after that stating that I would pay the account on the 20th of MAY 2024. I did not receive a SINGLE EMAIL BACK. INSTEAD I received hundereds of phone calls during work, during family time, during sleep. When I answered nobody would answer and just put down the phone.

On the 20th I sent another email that I paid the full amount which for some stupid reason was more than DOUBLE what I paid, but I paid it.

After paying the amount and it being DEDUCTED FROM MY ACCOUNT, the site stated that the payment was not successful, however the money was still deducted from my account.

I have now printed out proof that the money was deducted and that I paid it and glued my pick n pay cards to the papers. I will be handing it in to a manager at a pick n pay shop today in Clearwater. I will not be paying anything again and I will not be supporting Pick n Pay again in my life.

Useless customer service with tons of emails that don't work including the head office emails. I dont receive any communication back except for spam calls where nobody answers.

Ask me for money again and I will be forced to get my lawyers involved.