1 reviews | Active since Oct 2012
Useless online experiences
I wish I could give you a zero star rating, you're truly a pathetic online purchasing avenue. My order number #*** successfully placed at 21:46pm as per my Gmail email account and delivery slot inclusive, then at 01:51am you turn around stating that I cancelled my order, then you stated maybe problems with payment and lastly you stated we don't deliver in you're area (total ****). Which 1 of the 3 useless excuses is it actually. I'm demanding that you fulfill my shopping or give me a reference number as this is an official complaint that I'm then taking to the Consumer ombudsman as you have infringed on my rights. I will use my Gmail inbox as reference when fighting this injustice to me as I do still have the "your pnp online shopping order successfully placed". Also, I'm still waiting on my refund for my weetbix and a telephonic apology. You should take a page out of Clicks and Dischem's online as theirs are flawless with no unsatisfactory customer service.
Thank you for taking the time to write to us regarding your experience with our online delivery service.
Please accept our apologies for the poor online shopping experience.
We are pleased to advise that your refund for order ***9 was processed with tax credit note number *** on 01.07.2020 these funds should reflect in your account between 3 -5 working days from the date of the refund.
All online orders containing alcohol has been cancelled as per the government regulation issued by the president on 12.06.2020. Our liquor stores have been closed until further notice therefore our online store will not be able to fulfill your online order as your order contains alcohol which cannot be transported or sold as of 13.07.2020.
All alcoholic drinks were removed from our systems at 00:00 am on the morning of 13th July to as per the government ruling.
We do apologize once again for the inconveniences caused to you and do value you as a loyal Pick n Pay Customer.
Should you have any further queries or need assistance please feel free to contact us on the information provided below. Our Contact number is ***
Email address - *** Kind regards,
The Pick n Pay Team
Best regards,
Thank you for taking the time to write to us regarding your experience with our online delivery service.
Please accept our apologies for the poor online shopping experience.
We are pleased to advise that your refund for order ***9 was processed with tax credit note number *** on 01.07.2020 these funds should reflect in your account between 3 -5 working days from the date of the refund.
All online orders containing alcohol has been cancelled as per the government regulation issued by the president on 12.06.2020. Our liquor stores have been closed until further notice therefore our online store will not be able to fulfill your online order as your order contains alcohol which cannot be transported or sold as of 13.07.2020.
All alcoholic drinks were removed from our systems at 00:00 am on the morning of 13th July to as per the government ruling.
We do apologize once again for the inconveniences caused to you and do value you as a loyal Pick n Pay Customer.
Should you have any further queries or need assistance please feel free to contact us on the information provided below. Our Contact number is ***
Email address - *** Kind regards,
The Pick n Pay Team
Best regards,