PP
Phillip P

1 reviews | Active since Apr 2019

08 Feb 2020, 07:34

Useless Manager and supervisor at pick n pay Makhado

I am extremely disappointed in the Customer Service I have received at Pick n Pay Makhado yesterday around 14:30

I went to purchase the sim card the cashier told me i must have a proof of address correct. Than i run to the bank for a bank statement come back to the cashier gave her the proff of address and she told me she cant help me its time for her ti knock off.

Then she left, i waited for 15min to get help, than i went to a cashier supervisor, she told me that there cant help me there is no one who nows how to rica a sim card.

I ask for the manager his name is Withness he came after 15min and never spoke to me or ask the proplem he spoke to the cashier supervisor and than the cashier supervisor went to another till and seat down while i was waiting for help.

More poeple come to play lotto than she come and told me that there cant help me since there is no one in the store who know how to Rica.

Than she ask to help the lotto customers.

I have wasted 45min for nothing at pick n pay Makhado manager Withness and the cashier supervisor are useless

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Replies (1)
Pick n Pay
Pick n Pay's reply11 Feb 2020, 12:26
Official
 Good day Phillip,  Thank you for taking the time to address your concerns with us.  Please accept our apologies for the bad service and inconvenience caused.  We are addressing your concerns with our management team.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind Regards,           The Pick n Pay Team