Useless Management Team

In response to a P&P adverti*****t, I purchased an Epson L3150 eco-tank printer from their Hypermarket at Greenstone, Edevale in early March 2020. With the purchase of a printer the customer was offered a free ream of paper per month for a period and basically the more expensive the printer the longer the period. Considering my needs and the offer at hand I decided to buy the "top of the range" L3150 which came a 24 month's supply of paper. Initially, after the purchase, I struggled to get the paper I am entitled to due to the fact that this offer was not reflecting on my Smart Shopper card. Numerous e-mails to P&P resulted in nothing and it was only after this complaint was posted on this platform that they finally did respond - not in writing but in a telephone call during which I was informed that this is now loaded onto my card and that I will receive paper for 12 months. Once again I had to complain, once again P&P did not respond so once again I had to resort to the help of Hellopeter. I have now received an e-mail, from the P&P Management Team, in which they have attached a portion of the advert and trying to convince me that the buyer of a L1110 printer is only entitled to 12 months supply of paper. Despite the fact that I have provided them with a copy of the advert (for the L3150 printer) and a copy of my receipt for a L3150 printer on which it is categorically stated that I am to receive 24 months of paper supply, It blows my mind that a simple matter, such as this, cannot be resolved by the P&P Management Team - can they even read because all my correspondence stated that I have purchased a L3150 printer and yet they respond referring to a L1110 printer?