Useless logistics and service

Worst Service Ever! I placed an ASAP order at 8am on 28.09.2025 for delivery between 16h30 and 17h00. There were a lot of specials, and I did not want to miss it. It was a big order of 36 items. The shopping was done by 17h13 and was waiting for a driver to be assigned. By 18h00 I did not have my order yet and called customer service, the lady informed me that she assigned a driver, and the app will update in 15 min. At 18h40 my order still showed awaiting driver, so I called again. The guy told me that I can go and collect the order myself as the driver that was now assigned was driving a scooter so he will have to make 2 trips. I told him that if you do not have the capacity to do the orders, they should not do it, to which he rep**** that he can only take it as constructive criticism. We drove 10km to the mall to collect the order. On my way there at 18h59 I called again to as where I will be able to collect my order and the lady rep**** that she is in Cape Town and does not know the store. I should ask the security at the mall where I should go. When I got to the mall everything was closed. No soul in sight. I then called again at 19h10 and spoke to Pathu who actually tried to assist by first calling the store and when she did not get anyone there, she tried calling the driver who was by then assigned but only got voicemail. The worst part is that this is the second time that this happened. The previous time a driver had to make 2 trips to deliver my order. I then gave him an extra trip for his troubles as it takes a lot from them. Just to realize that half of my order was still missing and had to wait almost a week for the refund to be done for the missing items. This is very unacceptable and was the last time that I supported Pick n Pay ASAP. I will also be reporting this to FNB who has partnered EBucks with Pick n Pay.